Office and Billing Policies -

Late Arrivals
Patients arriving 15 minutes late will be rescheduled to the next available appointment time.
Urgent after office hours needs
If you are having a medical emergency please seek care at the closest Emergency Room. Pregnant and surgical patients, who need to reach one of our providers after office hours, may do so by contacting our office and speaking to the answering service who will contact the provider on call. All other calls please contact us during normal business hours.
Prescription Refills
Please bring your pill bottles to appointments and review dosing with your doctor. We ask that you request any needed refills at your visit. If you forget something, please allow us 48-72 hours for phone refills.
Test Results
You will be notified of any abnormal lab result within twenty-four (24) hours of the provider reviewing the report. We will send you a letter about normal pap smear results. We do not call patients with normal labs. Please note you may receive a separate bill from the laboratory for processing the lab specimen.
Health Plan Participation
Generations Medical Center accepts most major insurance companies and is a preferred provider with Blue Cross, Aetna, and Cigna as well as participating provider with Medicaid, Tricare and Medicare. We do not accept Alaska Native Services.
Financial Responsibility
Generations Medical Center will bill your insurance as a courtesy. However, you are responsible for your portion of your bill (for example, co-pays, deductibles, services not covered by your health plan, etc.) at the time of your visit. Our office accepts Visa, MasterCard, checks, cash and care credit. See our “resources” page for a link to information on care credit. NSF checks are subject to a $25.00 processing fee. Our billing department is open Monday-Thursday from 9:00-6:00 and Friday from 9:00-4:00. You may contact the billing department directly at 907-357-4981 option 4. Remember you have a contract with your insurance and it is your responsibility to know your policy. We will not become involved in disputes between you and your insurance company regarding deductibles, co-payment, covered charges, secondary insurance, usual and customary charges, etc., other than to supply factual information as necessary.